Privacy Policy
REM is a complete real estate management Platform focused on property
matching and lead management. We were designed for Real Estate Agents,
Brokers, Marketers, and Agencies. This Privacy Policy describes how REM
("we," "us," or "our") safeguards your data while you use our site. This
Privacy Policy is provided to inform you of our privacy policies and practices
and to explain what information we gather about you, how we receive your
information, and how we use, disclose, and otherwise handle your
information while running our platforms.
Information We Collect
Personal Information
We collect personal information when you register on our platforms as a user
or otherwise, update your information, take part in promotions, campaigns,
or contests, sign in using your personal information or a social media
account, send emails to us, send support requests, contact estate agents via
forms or phone numbers made available on our platforms, provide feedback,
or when you report a problem with our platforms, you provide us with
information that we store and process. Such information may include your
name, address, phone number, email address, device IP address, and any
other information you independently provide us on social media, email, or
call us.
Purchasing Information
We collect your information relating to any purchases of products or services
you make on our website, such as a record of purchase.
Cloud-Flare
We transit your traffic through Cloudflare before it gets to REM servers for
performance and overload prevention. Your IP address is among some
fundamental technical tools they have access to to fulfill this duty. This is
Cloudflare's privacy policy.
Analysis
To make the REM app better, it gathers anonymized, aggregate data,
including user percentages of using specific features.
How Do We Get Your Information
We may collect your information during our engagement with you and will
only use your personal information by applicable data protection laws. We
may obtain this information from a variety of sources, including:
- From you (for example, when you access and use the platforms, when
you inquire about our platforms or services, send WhatsApp
communications to us or agents and brokers via our platforms to
enquire about property emails or call our.
- Customer Care team, or otherwise provide us with your personal
information.
- From real estate developers, agents, and brokers .
- From our affiliates and business partners.
- From advertising networks, analytics providers, and search information
providers.
Usage Information
We gather information about how you interact with our Platform to improve
our services and ensure a smooth user experience. This includes:
- Your IP address, browser type, access times, and the pages you visit
are included. This information helps us analyze trends, administer the
site, and gather broad demographic information.
- We need details about the device you use to access our Platform,
which helps us optimize our services for different devices.
- We need information about your actions on our Platform, such as
managing listings or interacting with leads. This helps us understand
how our Platform is used and identify areas for improvement.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your
experience on our Platform. Cookies are small files stored on your device
that help us understand user behavior, remember your preferences, and
improve the functionality of our site. We use cookies to:
- Remember your preferences and settings.
- Track how you use our Platform to identify trends and areas for
improvement.
- Ensure our Platform works efficiently and effectively.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Services
- To provide and maintain our Platform, manage your listings, and facilitate communication with potential clients
- To customize your experience based on your preferences and
interactions.
- We are analyzing usage patterns and developing new features to enhance our services.
Communication
- To send updates about your account, respond to your inquiries, and
provide customer support.
- I will send you newsletters, updates, and special offers with your consent.
Marketing
- To display personalized ads and content based on your interests and
interactions.
- I want to inform you about new features, services, and promotions that
may interest you.
Legal and Security Purposes
- To comply with legal obligations and respond to lawful requests from
public authorities.
- Protect the rights, property, and safety of REM, our users, and others.
- To detect, prevent, and address fraud, security breaches, and other
harmful activities.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may
share your information with:
- To select real estate brokers, brokerage firms, agents, developers, or
other service providers we use, where asked to do so or as part of your
use of the platforms. For example, when you enquire about a property
of interest to you, we will pass your personal information to the estate
agents handling that property sale or rental.
- To business partners, suppliers, and sub-contractors for the
performance of any contract we enter into with them or you.
- Third-party vendors who assist us in operating our Platform and
providing our services. These providers must protect your information
and only use it for our purposes.
- We may disclose your information to government authorities or other
third parties when required by law or to protect our legal rights.
Data Security
We implement robust security measures to protect your personal information
from unauthorized access, alteration, disclosure, or destruction. These
measures include:
- We are using encryption to protect data transmitted over the internet.
- They are restricting access to personal information to authorized
personnel only.
- We are conducting regular security audits to identify and address
vulnerabilities.
Data Security in Lead and Property Management
- Our sophisticated algorithms analyze property details and user
preferences to provide accurate matches. We ensure that your
property and lead data are used efficiently and securely.
- When you add a property, our system instantly calculates how well it
matches other properties. This percentage is displayed clearly,
allowing you to make informed decisions.
- You receive immediate updates on new property listings and match
percentages, helping you stay current with the latest information.
- Our automated matching system reduces the time spent searching for
properties by handling the heavy lifting, allowing you to focus on high-potential leads.
- By curating high-potential matches for you, we help increase your
productivity and expedite deal closures.
Despite our comprehensive security measures, every system is entirely
impervious to breaches. We strive to protect your data to the best of our
ability but cannot guarantee absolute security.
Your Rights and Choices
You have several rights regarding your personal information, including:
- You have the right to access and update your personal information. You
can do this through your account settings or by contacting us directly.
- You can opt out of receiving marketing communications from us at any
time by following the unsubscribe instructions in our emails or
contacting us directly.
- Subject to certain legal obligations, you may request the deletion of
your personal information. Please contact us to make such a request.
- You can restrict or object to processing your personal information in
certain circumstances.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our
practices or legal requirements. Any changes will be posted on this page,
and we will notify you of significant changes by email or through our
Platform. We encourage you to review this policy periodically to stay
informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data
practices, contact us at Email support@rem-app.com.
By using our Platform, you agree to the terms of this Privacy Policy. Thank
you for trusting REM to meet your real estate management needs.